FAQ

ORDERING

If you already wear glasses, you will find the measurements for your frames is on the inner part of your branches. Often, it is most effective to shop for your newer glasses in a similar size. We also offer a virtual fitting that allows you to visualize the frames on your face.

Since nothing is better than being able to see, touch and try on the frames, we also offer you to try them on in store, just make sure to notify the store in advance to insure that the frames are in stock as our website only features our best sellers!

Your optometrist or your ophthalmologist will give you information about your necessary eyesight correction after an eye exam. You can always make an appointment in our partner stores to make sure you get one with one of our certified eyecare professionals.

We have a simplified website to help you understand your choice, you can always call your nearest Farhat branch for details. If you would like us to help you prepare your order, please call our toll-free number: 1-855-732-7428.

If you have any questions about changing an order or knowing the status of your order you can also contact us by email at info@farhat.com

With access to more than 40 locations across Quebec you can bring your frame to us and we will be happy to make custom lenses and adjustments in our laboratory with our eyecare professionals.

50 years in Quebec allowed us to personalize our prices with world leaders and suppliers of optical glass, our competitors realize obscene margins on the sale of your glasses to the detriment of your interests. Optik Farhat prides itself in having professionals who have invested decades with Canadian suppliers in our laboratories across Canada to avoid irrational pricing by offering you the ultimate in technology at prices never seen before. Our business model also allowed us, thanks to our cutting and edging workshop, to eliminate several intermediaries, thanks to that, L’Optik Farhat, is able to propose you cheap glasses whose prices defy any competition and of an exceptional quality. The eyeglasses which we offer are chosen for their durability and especially their unequaled comfort.  If you are looking for well priced glasses, original glasses or trendy glasses you won’t find a better deal than the exclusive collections at Optik Farhat.

OUR GLASSES

OptikFarhat.com has a unique partnership with world leaders such as ESSILOR with which we developed standout lenses for our customers. Simply said, our customized glass is not available in any other store. The glasses sold on our site optikfarhat.com are of the same high standard as those sold in the premium optical chains in Canada. These lenses are manufactured according to Canadian standards to meet the requirements of professional orders and to meet the needs of the most demanding customers. The lenses are then mounted and edged by specialized technicians in our laboratory located in Canada. For more details on our lenses, consult the specialized section of Essilor by following this link https://www.essilor.ca/en/products 

Yes, L’optik Farhat offers single vision or progressive lenses for all needs.

Yes, it is possible to order glasses without correction at Optik Farhat. The lenses without prescription will have the same anti-reflection protections and resistance to the scratches as our glasses with prescription. If you have a doubt, do not hesitate to contact us.

Yes, each model of glasses is available with different sizes, take as a reference the size of your existing glasses on your branch. At our branch, we offer different models in very small, small, medium and large sizes. Setup an appointment with our tool to see different frames in store in case you have a doubt.

The majority of our frames are equipped with Turbo-Flex hyper-flexible spring hinges that give your frame flexibility and ensure unmatched durability. Each frame sheet indicates if it has this feature.

Yes, for 1 year after your purchase, our specialized opticians are available in store to make adjustments.

Yes, you will receive your glasses with a protective case. It will be accompanied by a microfiber cloth. Your glasses are perfectly protected during the whole process of mail and delivery to your home.

We offer for all our frames the possibility to add tints or filters to your lenses. We also offer transition lenses that automatically darken when exposed to sunlight. If indicated, our frames come with a bespoke solar EASYCLIP to fit your selected frame. EASYCLIP are all equipped with a polarized filter that eliminates light reflection from water surfaces such as wet pavement and streams. In an industry exclusive, our polarized clip is a perfect complement to our lenses UV protection.  Our solar clip will be included free of charge with your order if it is part of the selected frame.

MY PRESCRIPTION

For myopes and hypermetropes, we cover the following :

SPH: Between -8.00 and +6.00

For astigmatism, we cover:

CYLINDER : Between -3,00 and +3,00

AXIS : Any axis from 1 to 180

 

For presbyopia, we cover:

ADD: +0.50 to +3.75

Your optometrist and your ophthalmologist will give you this information about your correction after an eye exam. You can always make an appointment in one of our partner stores to make sure you get one and also make your choice in one of our outlets.

The pupillary distance (PD) is the measurement from the center of one eye to the center of the other.

MY PAYMENTS

Of course it is! We use Stripe, one of the most widely used e-commerce payment systems in the world. Your personal information is fully protected. Under no circumstances do we share your information with a third party or sell that information for profit in any way shape or form.

Yes, each of our orders will have an invoice issued that you can submit to your insurance.

Customers wishing to be reimbursed through their province’s Social Security must submit their valid reimbursement form after purchasing (In store only) to the ministry, this has to be done in store. It will be filled out and signed by our optician and you are responsible to ensure that it is sent to the ministry. You will receive your reimbursement by mail from the Ministry in the amount and according to your eligibility criteria listed on your form. Reimbursement delays are managed by the them.

We accept the following payment methods:

Visa, Paypal, Mastercard

DELIVERY & RETURNS

At L’OptikFarhat.com, satisfaction is guaranteed. If you are not satisfied with your new purchase, simply contact us at info@optikfarhat.com with your order number in the subject line. Our customers are eligible to an exchange within 30 days following the delivery notice of Canada Post.

Yes, l’OptikFarhat.com does not skimp on the quality and reliability of its products. We offer a replacement warranty if the lenses or frame are defective within 90 days of your purchase.

Yes, unlike our competitors, our frames are inspected in our specialized laboratories to avoid any initial problem. However, if something goes wrong, here is the procedure to follow

  1. Send us a picture showing the defect of the frame to the following e-mail address: info@farhat.com
  2. If it is not easily visible, send us the details of the defect in writing
  3. We do not guarantee the following reasons: normal wear and tear, scratches, accidental breakage, items damaged by excessive heat or abrasive products.